Nike Customer Service Number: Quick Ways to Call the Shoe Brand

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Get Nike customer care online, in-person, or over the phone

Co-authored by Sophie Burkholder, BA

Last Updated: September 3, 2025 Fact Checked

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Nike Phone Number

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Chat or Email

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Social Media

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Store Visit

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Nike Headquarters Locations

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Q&A

Nike is a huge sports apparel corporation that’s loved by people all over the world. If you have questions for Nike about products, marketing, investments, customer service issues, or general information about their company, it’s pretty easy to get in touch with them! You can contact Nike on the phone, online, through social media, or in person. Read below to find out more!

Nike Customer Service Phone Number

Nike’s customer service number is 1-800-806-6453. You can also contact Nike customer service by visiting their online help page and chatting with a representative.

Section 1 of 5:

Calling Nike’s Phone Number

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1
Call 1-800-806-6453 to reach Nike’s general customer service number. The U.S. Nike Consumer Services number takes calls for questions about Nike products, orders, and other customer care queries. You can ask about where to find certain products, give general feedback, or get other types of help related to a product you purchased from an official retailer. If you’re calling for different reasons, try one of the following, less-common Nike phone numbers:^{[1]
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- For Corporate Matters: Call 1-800-344-6453 for questions about sponsorship, donations, idea or invention submissions, or general feedback about the corporation. This number is in use from 7 am – 4 pm Pacific Time, Monday through Friday.
- For Media Requests: Call 1-212-367-4447 for questions about using Nike logos or images in the media. This number is in use during business hours (Pacific Time).
- For International Callers: If you want the contact information for a specific country, find your country and its respective phone number in the Nike Contact Directory.
- For Investor Relations: Call 1-800-640-8007 for any questions related to investment or shareholder assistance, or to request a hard copy of Nike’s latest Annual report.
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Alternatively, call 1-503-671-6453 to reach Nike World Headquarters. If you’d like to speak with someone at Nike’s headquarters, you can call this office in Beaverton, Oregon. They’re open from 7:30 am – 5:30 pm Pacific Time, Monday through Friday (except holidays). The regional operations offices for the Americas and Asia-Pacific are also located at this campus.^{[2]
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- If you live in Europe, you can contact Nike European Headquarters in the Netherlands at +31 35 6266453.^{[3]
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- If you live in China, contact the Greater China Headquarters in Shanghai at +86-21-52882828.

Section 2 of 5:

Contacting Nike Through Online Chat or Email

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Chat with a representative via Nike’s online help page. Navigate to the site, then scroll down to the “Contact Us” header. Click “Chat with us” to chat online with a real human about Nike products and orders. This service is available every day of the week from 4 am to 11 pm Pacific Time.
- You can also browse the frequently asked questions on this page to see if your question is already answered there.
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Nike does not have a public customer service email address. As of 2025, there is no way to send a direct email to Nike’s customer care service. The company prefers that customers call or chat online with a representative in order to get assistance. However, Nike does have public email addresses for other services, like media requests and investment inquiries:^{[4]
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- For Nike U.S. and Global Media Requests: media.relations@nike.com
- For Nike U.K. and Europe Media Requests: media.europe@nike.com
- For Nike Africa Media Requests: media.africa@nike.com
- For Converse Media Requests: communications@Converse.com
- For Investor Relations: investor.relations@nike.com

Section 3 of 5:

Contacting Nike Through Social Media

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Go to Nike’s official Instagram profile, @nike. Then, click “Message” and write the brand a DM describing your question or concern. Nike has a pretty good reputation for responding to DMs through its Instagram page, so you’ll hopefully hear back soon!
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Tweet at Nike’s X (formerly Twitter) account for assistance. Sign up for or log in to your X (formerly Twitter) account. Then, tweet @Nike with your question or concern. While it’s not a guarantee that Nike’s social media team will respond, it could be worth a try!
- Nike used to operate a customer service Twitter account called @NikeService, but it’s no longer in use.

Section 4 of 5:

Contacting Nike In-Person

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If you want to talk to a real, live company representative, you can always visit a Nike store in your area. Use this store locator to find the Nike location that’s nearest you. Then, visit the retail store in person and find an employee to return a product, inquire about new products, or ask any other questions. If the retail employee doesn’t have your answer, they can likely direct you to someone who will.

Section 5 of 5:

Nike Headquarters Locations

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NIKE, Inc. World Headquarters Nike’s world headquarters are in Beaverton, Oregon—right outside Portland, Oregon, where the company was founded. Regional operations for the Americas and the Asia-Pacific are also located at these offices. While the headquarters is closed for public visits, you can find out more information via the contact info below:^{[5]
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- Phone Number: +1 503 671 6453
- Address: One Bowerman Drive, Beaverton, OR 97005, United States.
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NIKE, Inc. European Headquarters Nike’s European headquarters are located in the Netherlands. It was actually built on top of the 1928 Amsterdam Olympic Training Ground! The campus features a running track through the entry doors, a central pond/ice rink, and a large central lawn that’s home to one of the largest rainwater collection systems in Europe.^{[6]
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- Phone Number: +31 35 6266453
- Address: Colosseum 1, 1213 NL Hilversum, The Netherlands.
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NIKE, Inc. Greater China Headquarters Nike’s Asian headquarters for Greater China is based in Shanghai. It was specifically built to work on Nike’s research and development efforts in Asia, and to support a long-term business growth strategy for the continent. The campus is also a “green” community built through entirely sustainable practices. Here’s their contact information:^{[8]
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- Phone Number: +86 21 52882828
- Address: No. 99, Jiangwancheng Road, Yangpu District, Shanghai 200438.
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Converse World Headquarters Nike acquired Converse, another iconic shoe brand, in 2003. So, while technically not a Nike headquarters, the Converse World Headquarters in Boston, USA, is a functioning Nike office. Here’s their contact info:
- Phone Number: +1 432 1234 5678
- Address: 160 North Washington Street, Boston, Massachusetts, United States.

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Does Nike really have a 2-year warranty?

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Yes, Nike offers a 2-year warranty against manufacturing defects and material flaws. This includes issues like air bubble pops and sole separation in shoes, but it does not include normal wear and tear. After contacting customer service and returning the item, you usually receive a replacement or a gift card.

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How do you get a Nike replacement?

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Return your merchandise within the 60-day return window at any Nike store or by requesting a return on the Nike website. If the item shows defects within 2 years of the manufacturing date (which you can find on the tag), file a claim with Nike for a voucher or replacement. Just visit Nike's Help website to submit a claim.

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Do I need a receipt to return my Nike order?

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Yes, you usually need proof of purchase for a full refund at Nike. However, their policy is flexible, especially if you return something within 30 days. You can show them your Nike App history, your original payment method, or the condition of your new/unworn items.

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