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This article was reviewed by Luigi Oppido and by wikiHow staff writer, Hunter Rising. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years.
There are 14 references cited in this article, which can be found at the bottom of the page.
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It can be a real pain if you’re trying to solve a problem with a Microsoft product. Rather than trying to figure out the issue on your own, you can contact customer support to troubleshoot it. Since Microsoft offers a lot of products and services, there are many ways to reach out to them. We’ll start with how to reach general support and move on to reaching specific Microsoft services so you can resolve any issue you’re having!
Steps
Expert Q&A
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QuestionI'm having an issue with an application which doesn't uninstall or seem to want to stay uninstalled. What should I do?
Scott St GelaisScott St Gelais is an IT Consultant and the Owner of Geeks in Phoenix, Arizona. With over two decades of experience, Scott specializes in computer service and repair, development, computer graphics, and website authoring. Scott received his Technical Associates Degree from High Tech Institute and completed the IT Support Professional Certificate by Google. Geeks in Phoenix is a member of the Microsoft Partner Network and an Intel Technology Provider Gold Partner.
IT ConsultantDepending on your version of Windows, you can either go into the control panel, then Add/Remove Programs or Programs & Features. If you have Windows 10, you can also use the uninstaller from your Settings menu. To make sure the program is uninstalled, go through your Program Files and look for the manufacturer. If it's still there, remove the manufacturer's folder and any program files. If that still doesn't work, you may need to use a third-party program like IObit Uninstaller. -
QuestionShould I shut off auto updates for Windows 10?
Luigi OppidoLuigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years.
Computer & Tech SpecialistOperating updates are an important way to keep your system up to date. They provide security upgrades to protect you from the latest attacks. -
QuestionHow do I recover my Microsoft account if I've forgotten my Microsoft password and backup details?
Spike BaronSpike Baron is a Network Engineer & Desktop Support Expert based in Los Angeles, California. He is the owner of Spike’s Computer Repair. With over 25 years of working experience in the tech industry, Spike specializes in PC and Mac computer repair, used computer sales, virus removal, data recovery, and hardware and software upgrades. He has worked as an IT Systems expert for numerous companies, including Huntington Health, Blackbox, Honda, and Manufacturers Bank. In his spare time, Spike also builds and restores computers. He has his CompTIA A+ certification for computer service technicians and is a Microsoft Certified Solutions Expert.
Network Engineer & Desktop SupportIf you've lost your Microsoft password, you have to go online with another device, like a tablet, phone, or another computer. Go to accounts.microsoft.com, choose "Forgot the Password," and follow the steps to recover your password.
Tips
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You’ll need to log in to a Microsoft account for most online support options. If you don’t have one, make sure you create an account beforehand.[14]Thanks
Tips from our Readers 
- If you don't reach a resolution after initial contact, politely ask for a case escalation to a higher tier of support. Continually engage support until your problem is truly resolved.
- When chatting online, clearly summarize the specific problem in your first message so the virtual agent can direct you properly. Avoid vague or overly technical descriptions.
- Provide feedback if you have an exceptionally good or bad customer service experience. This helps Microsoft improve their systems and representative training over time.
- Search Microsoft's knowledge base for fixes to common issues before contacting support. Solutions to widespread problems are often documented in their databases.
- If contacting support by phone, have your account and order details ready to provide to the representative. This will help them access your case faster.
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References
- ↑ https://www.microsoft.com/en-us/security/business/get-started/contact-us
- ↑ https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
- ↑ https://support.microsoft.com/en-us/contactus
- ↑ https://twitter.com/MicrosoftHelps
- ↑ https://support.microsoft.com/en-us/
- ↑ https://support.microsoft.com/en-us/contactus/
- ↑ https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0
- ↑ https://support.xbox.com/en-US/contact-us
- ↑ https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
About This Article
Before contacting Microsoft by phone, find your warranty and product key number so the Microsoft representative can properly assist you. Then, call 1-800-642-7676 to reach a representative. Alternatively, email wehelp@microsoft.com and describe the situation, making sure to include the product key number and any warranty information for better service. You can also use Microsoft's online chat feature by browsing their online chat portal, hitting the blue “Get Started” button, and launching a dialog box. To learn how to find your product key number, keep reading!
