How to Contact UPS For Help With Any Package or Service

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Shipping and logistics experts Fahim and Seema Mojawalla explain how to get in touch UPS

Co-authored by Marcus Pruitt, BS

Last Updated: March 23, 2026 Fact Checked

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UPS Telephone Number

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Email Address

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Online Chat

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Getting Help with a Package

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FAQs

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If you’ve lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have, and these different methods are all pretty straightforward (especially since we’ve broken them down for you). We partnered with shipping and logistics experts so we could share how to call, email, or chat online.

What is the UPS contact number for customer service?

Shipping and logistics experts Fahim and Seema Mojawalla say that the best way to contact UPS is to call 1-800-PICK-UPS (1-800-742-5877). If you’re outside of the U.S., use one of these numbers instead:

Canada: 1-888-877-8324
International: 1-866-782-7892.

Section 1 of 5:

How to Contact UPS Customer Service By Phone

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Call the UPS customer service phone number at 1-800-742-5877. The Majawallas share this easy-to-remember number from UPS: 1-800-PICK-UPS, or 1-800-742-5877.^{[1]
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Expert Source

Fahim and Seema Mojawalla
Shipping and Logistics Experts

Expert Interview} Calling this number will bring you to an automated system that will help you talk to an agent about your specific problem.
- Since the customer service hours for UPS are Monday through Friday, from 8:00 a.m. to 12:00 a.m. EST, the best time to call to is 8:30 a.m.^{[2]
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- If you’re a Canadian customer, you’ll need to call 1-888-UPS-TECH (1-888-877-8324).
- If your issue refers to shipping internationally, the number you should dial is 1-866-782-7892.
- Check out the full list of UPS contact numbers by country or territory here.
Meet the wikiHow Expert

Fahim and Seema Mojawalla are Shipping and Logistics Experts based in Grand Island, New York. They are the co-owners of Island Ship Center, a shipping depot, print shop, small gift boutique, and business center.
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Respond to the prompt asking you what your call is about. Say what you’re calling about, then the automated voice will give you a list of common topics to choose from. This list includes “Track a package,” “Send a package,” and “Shipping information or order supply.” Once you say which topic you’re calling about, your call will be transferred to the relevant customer service department.^{[3]
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- These menu options are not numbered, so you’ll have to verbally select your topic rather than punching a number into your phone.
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Say “agent” into the phone after you’ve stated your reason. This will directly put you in touch with a human agent in the department you’ve been transferred to. You can also state “Customer service” or press 0 to be put in touch with an agent.^{[4]
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Research source} From there, kindly explain what you’re calling about to the agent so they can work with you to find a solution.
- If you press 0 or say “agent” before you’ve stated the reason for your call, you won’t immediately be put in touch with an agent in the relevant department.

Section 2 of 5:

How to Contact UPS Customer Service By Email

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Send an email to customer service if you don’t want to call them. An email won’t be responded to as quickly as a phone call, but it also doesn’t require navigating an automated system on the phone. To email UPS customer service, visit the “Email Us” page on the UPS website. You can select one of the following categories to describe the nature of your email:
- Tracking
- Receiving a Package
- Sending a Package
- Billing
- Technical Support
- General

Section 3 of 5:

How to Contact UPS Customer Service Online

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Visit their Support page and chat with the UPS Virtual Assistant. The UPS Virtual Assistant can help you figure out what’s causing the issues with your package or delivery. All you have to do is type in your situation, select one of the following options, and enter any other relevant information, and the Virtual Assistant will provide you with the resources needed to help locate a package and solve said issues:^{[5]
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- Track my package
- When will my package arrive?
- Change my delivery
- Schedule a pickup
- Something else

Section 4 of 5:

Getting Help with a Package

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Go to the UPS website to track the whereabouts of your package. If you need to get in touch with UPS because you haven’t received your package, the first step is to find out where your package actually is. Go to the UPS Home page, navigate over to the Tracking page, then input the Tracking Number for your package.^{[6]
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- The Tracking Number is the series of numbers, beginning with “1Z,” that was assigned to your package when it was first put into the UPS system.
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Check for a local access point if you haven’t received your package. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. If this is the case, you’ll see “Delivered to UPS Access Point” in your package’s tracking updates.^{[7]
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- If you haven’t received your package but it says it was delivered, check areas surrounding your home where the package may have been hidden by the driver to prevent theft, like a back patio or a nearby planter.
  - If you’ve searched everywhere and exhausted all of your options, contact the seller to start a claim. Provide the details to UPS and they’ll work with you to resolve the issue.
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Call the Access Point to schedule a redelivery or pick up time. The hours, location, and directions to the Access Point will all be listed on the UPS website. Note that if you opt to have the package redelivered to your home, it may take up to 2 business days to arrive.^{[8]
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- The time it takes to redeliver your package will vary based on the condition that the package was in when it arrived at the Access Point.

Section 5 of 5:

Frequently Asked Questions

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What should I do if the driver left a delivery notice? If your driver left a delivery notice, it means they missed you the first time and will be there to return later. Read the delivery notice to see if they’re redelivering the next day or have taken your package to a secure location. Depending on the package, you may need to visit a UPS pickup location to grab it.^{[9]
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- Track your package after reading the notice to see if it’s going to be redelivered or if it’s arrived at a nearby pickup location.
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When will my package come if it says “Out for Delivery?” Your package can come as late as 9 p.m., but this can vary if the season is busier. A specific time depends on various factors, like how many packages your driver has on their truck, how quick they take to deliver them, and their route.
- If your package says “Out for Delivery,” but your driver is unable to deliver it by the end of the day, they will reattempt the next business day.
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How late will UPS deliver? UPS typically delivers to residents as late as 8:00 p.m., although this can run later during peak season. For businesses, UPS delivers as late as 5:00 p.m. Ground & Air Services deliver from 9:00 a.m. to 8:00 p.m.^{[10]
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- All of these times are local, and sometimes they vary, so you may have some instances where a package is delivered at or after 9:00 p.m. (although they’re rare).
- UPS delivers on weekends.
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Where can I find the latest information on my package’s location? The UPS website is the best place to find the latest information on where your package is. Head over to their website and enter your tracking number in the Track section. Once you enter the number, you’ll be sent to a page with updates on your package.