Q&A for How to Contact Facebook

Return to Full Article

Search
Add New Question
  • Question
    Does Facebook offer live chat for customer support?
    wikiHow Staff Editor
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    wikiHow Staff Editor
    Staff Answer
    In general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support.
  • Question
    I keep getting text messages with codes to reset my password. I never put in my cell phone number in my Facebook account, and I never requested to reset my password. What is going on?
    Community Answer
    Community Answer
    It's a random scam. Someone is attempting to hijack your account. Change your password and use the Facebook privacy settings section to log out of all of your current devices and sessions.
  • Question
    Why would an internal error keep blocking me when I am logged into Facebook?
    Community Answer
    Community Answer
    If this error is still persisting, and preventing you from utilizing Facebook, they would probably like to know about it. Finding bugs and glitches is actually a big-money industry, and Facebook definitely doesn't want any weaknesses in their platform. Unfortunately, they have made it nearly impossible to contact them about specific glitches. You can submit reports about glitches with the report tool, or contact them through the BBB as outlined in this article.
  • Question
    How do I report a stolen account?
    Community Answer
    Community Answer
    Visit the Report Compromised Account page and follow the instructions.
  • Question
    Someone opened an account using one of my email addresses and I am getting all her notifications. How can I stop this?
    Community Answer
    Community Answer
    Log in with that email address and do the "forgot password" option. Once they email the reset to you, change the password. If she doesn't have access to the email account, she should not be able to get the password. Be sure to log out of all active logins.
  • Question
    Facebook says my account is temporarily locked. How do I access it again?
    Community Answer
    Community Answer
    Try clearing your browser's cache, or deleting and reinstalling the phone app. If this doesn't work, just try again once a day until your access returns.
  • Question
    How do I stop someone from posting pictures of me?
    Community Answer
    Community Answer
    You can politely ask them not to post the pictures. If that does not work, you can report the images that are taken of you without consent to whichever platform they are being posted to. If the problem persists, you can take legal action.
  • Question
    My Facebook changed to a different language. How do I put it back to English?
    Community Answer
    Community Answer
    Go to your Language Settings page and select English beside the question "What language do you want to use Facebook in?"
  • Question
    How can I retrieve deleted messages?
    Community Answer
    Community Answer
    When you want to delete a message from your account or page there will be a prompt that asks you, "Are you sure you want to delete?" If you clicked "Yes," then it's not possible to recover the messages.
  • Question
    How can I access or manage a deceased person's Facebook account?
    R2_d2000
    R2_d2000
    Top Answerer
    Facebook maintains specific policies for deceased users' accounts. You generally cannot reset the password or gain direct login access. Instead, you can request account memorialization or permanent deletion by submitting the required documentation.
  • Question
    How can I stop Facebook emails telling me what my friends have posted?
    Community Answer
    Community Answer
    You can turn this feature off in your account settings. Check notifications settings, look for "email me about important updates on my profile" setting, and disable it.
  • Question
    What if the chat bar on the right doesn't show who's live?
    Tammy Vipond
    Tammy Vipond
    Community Answer
    You probably have your chat turned off. You have to have it on to show who is live, but you can still send and receive messages.
  • Question
    How can I become friends with someone whose friend request I deleted in error?
    HaFiz Abdul HaNan
    HaFiz Abdul HaNan
    Community Answer
    You can try sending them another friend request. If the option is not available, consider sending them a direct message on Facebook to explain the error and ask them to send you a request.
  • Question
    How do I delete my Facebook page?
    Community Answer
    Community Answer
    If you are a page admin, go to that page and click Settings > General > Remove Page. If you are trying to delete your personal account, go directly to the deactivation/deletion page.
  • Question
    How can I find deleted friend requests?
    Community Answer
    Community Answer
    Go to Settings. At the bottom of the page, there is an option to download your account. Once downloaded, it will show "friends.htm." Open that and find the "deleted friend requests" category.
  • Question
    How can I obtain copies of pornography pictures posted on Facebook to pursue legal action?
    Community Answer
    Community Answer
    You should first take screenshots of the pictures and attach them when you report the content to Facebook. If the images are of you and were posted without your consent, or if they depict a minor, you should also contact the police and provide them with these screenshots. If the pictures are no longer visible, you can still ask Facebook if they have retained copies of the material, though this is generally unlikely.
  • Question
    I am being bombarded with people I might know. How do I stop this?
    Community Answer
    Community Answer
    There is no direct way to completely disable the 'People You May Know' suggestions. However, you can manage these by deleting unwanted friend requests, blocking specific individuals, or adjusting your privacy settings to control who can find your profile.
  • Question
    I received a code in my email that I requested a password change. I did not request a change. What should I do?
    Community Answer
    Community Answer
    Someone is trying to change your password. Do not respond to that email.
  • Question
    I have two accounts, how do I get rid of one of them?
    Community Answer
    Community Answer
    Go to your settings on the page you no longer want, and select deactivate account. It will remain for 14 days in case you change your mind. After that, you should no longer see that account.
  • Question
    How can I get help from Facebook to stop an elderly person from being scammed by people asking for money for tickets to meet him?
    R2_d2000
    R2_d2000
    Top Answerer
    You should report this scam directly to Facebook through their reporting tools. You can also try to educate the elderly person about romance scams, which involve tricking individuals into sending money for false pretenses like travel tickets.
  • Question
    How can I merge my two separate Facebook pages into one?
    R2_d2000
    R2_d2000
    Top Answerer
    You can find step-by-step directions for merging Facebook pages in the wikiHow article How to Merge Facebook Pages.
  • Question
    My Facebook page is not responding as it should. We had a storm during which cable lines were disrupted, and now my page does not respond. What can I do?
    R2_d2000
    R2_d2000
    Top Answerer
    It's most likely an issue with your internet service provider. You may have to wait a while for the cable company to fix the issue before everything will be back to normal.
  • Question
    My website is getting zero reach on Facebook. What's the best way to reach out to the right department? I tried live chat, but they are useless.
    R2_d2000
    R2_d2000
    Top Answerer
    The article How to Market Yourself On Facebook has some steps to help you get more reach.
  • Question
    How can I address harassment on Facebook, especially when it involves a deceased family member?
    Community Answer
    Community Answer
    You should first report the user to Facebook and then block them. Reporting directly notifies Facebook of the violation. If the harassment escalates or continues off-platform, consider contacting local law enforcement.
  • Question
    How can I report child abuse directly to Facebook?
    Community Answer
    Community Answer
    To report child abuse content on Facebook, you should use the platform's official reporting tools. Locate the 'Report' option, typically found within the menu of the specific post, photo, or profile, and follow the instructions provided.
  • Question
    Why am I blocked from sending messages, and how long will this last?
    Community Answer
    Community Answer
    You are typically blocked for sending too many messages in a short period, sending messages too quickly, or for content that violates community standards. These temporary blocks usually last between 2 and 24 hours, depending on the nature of the violation and any prior blocks.
  • Question
    How can I get an answer to a question not covered in the Facebook help section?
    Community Answer
    Community Answer
    You can submit a new question within Facebook's support community. If that is not an option, you might need to seek answers on unofficial Facebook help websites, as directly contacting a Facebook employee or representative is generally not possible.
  • Question
    How do I memorialize a deceased person's Facebook page?
    Community Answer
    Community Answer
    Report the death and ask to have the page either memorialized or removed. It helps to have an image of the obituary, or a link to an online obituary.
  • Question
    How can I change my last name if Facebook says I have changed it too many times?
    Community Answer
    Community Answer
    You should contact Facebook Support directly for assistance if you need to change your last name again.
  • Question
    When can I expect my nonprofit organization to receive funds donated on Giving Tuesday 2018, and what amount should we expect?
    Tonya Coty
    Tonya Coty
    Community Answer
    Your nonprofit organization should receive the funds directly from the fundraising platform used (e.g., Facebook). Funds are typically disbursed within 2-6 weeks after Giving Tuesday, and the amount received will be the total donations minus any applicable processing fees. You should receive a final summary from the platform detailing these transactions.
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit

Return to Full Article

You Might Also Like

Contact Instagram4 Quick Ways to Contact Instagram Support for Help
Report a Problem on Facebook Contact Facebook Support to Report a Problem
Recover a Hacked Facebook Account Get Your Facebook Account Back If You’ve Been Hacked
Recover a Disabled Facebook AccountRecovering a Disabled Facebook Account: Appeal & Reactivation Guide
Report Identity Theft on FacebookReport Identity Theft on Facebook
Contact Twitter Contact X/Twitter: Support Tickets, Advertising, and More
Reclaim Admin Rights to a Facebook Page Reclaim Admin Rights to a Facebook Page
Get Unblocked on Facebook3 Easy Methods to Get Unblocked on Facebook
Contact YouTube8 Easy Ways to Contact YouTube for Support & More
Reactivate Your Facebook AccountA Step-by-Step Guide to Reactivating Facebook (With Screenshots)
Contact Snapchat3 Ways to Contact Snapchat Customer Service
Log in to FacebookYour Guide to Logging into Facebook + Troubleshooting Advice
Report Someone on FacebookReport Someone on Facebook
Reset Your Facebook Password When You Have Forgotten It Reset Your Facebook Password When You Have Forgotten It