Verizon Support: Phone, Live Chat, & Other Ways to Contact Them

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Quick and easy ways to speak with a Verizon representative

Co-authored by Megaera Lorenz, PhD Reviewed by Luigi Oppido

Last Updated: January 14, 2026 Fact Checked

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Phone Numbers

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Online Chat

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Alternative Methods

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Tips

If you have a question about your Verizon phone or internet service, you might be wondering how to get in touch with a real person for help. Fortunately, there are several numbers you can call for customer support, including for billing and account issues and tech support. If you prefer a different method of contact, we’ll also explain how to use Verizon’s online chat service, submit a help request, or get help from Verizon’s social media accounts or community forums.

Customer Service Phone Numbers for Verizon

Call 1 (800) 922-0204 to contact Verizon customer support for mobile and home internet service.
Call 1 (888) 294-6804 if you have a prepaid phone from Verizon.
Call 1 (800) 465-4054 to get help with a business phone from Verizon.
Call 1 (800) 837-4966 for Verizon Fios customer support.
Call 1 (800) 225-5499 for sales.

Section 1 of 3:

Phoning Verizon Support

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1
Call 1 (800) 922-0204 for mobile and home internet customer support. Here you will be greeted by a message that will guide you through the different support options.^{[1]
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- Use this number for technical questions or account and billing support if you have mobile service, 5G home internet, or LTE home internet from Verizon.
- It's a good idea to know exactly what your problem is and what solution you are seeking before dialling the number, so the call can be quick and convenient.
- You can also reach this number by dialing *611 from a Verizon phone.^{[2]
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- Hours of operation for this number:
  - 8AM-7PM ET Mon-Fri
  - 8AM-5PM ET Sat
  - Closed Sunday
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Call 888-294-6804 if you have a prepaid phone. If your phone plan is prepaid, call this number. Like the standard customer support number, you will be directed through the call so that you can be linked up with a Verizon support agent that best suits your needs.^{[3]
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- Dialing this number will direct you to an agent who specializes in problems relating to prepaid Verizon phones.
- Hours of operation for this number:
  - 8AM-7PM CST Mon-Sat
  - 8AM-5PM CST Sun
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Use 800-465-4054 if you have a problem with Verizon phones at your business. If your business uses Verizon phones to communicate and you are having issues, call this number.^{[4]
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- Hours of operation for this number:
  - 8AM-9PM CST Mon-Fri
- Additional business-related customer support numbers include:
  - 1 (800) 837-4966 for business Fios Internet and TV, available 8:30AM-6PM EST Mon-Fri
  - 1 (800) 922-0204 for business wireless support (this is the same as the general customer support line), available 8AM-7PM ET Mon-Fri, 8AM-5PM ET Sat, closed Sun
  - 1 (800) 569-8799 for Verizon Enterprise Center customer service, available 9AM-6PM ET, Mon-Fri
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Call 800-300-4184 for Fios Service. If you have a question about Fios (Fiber Optic Service), or if you are a new customer, then you can call this number for assistance.^{[5]
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- Hours of operation for this number:
  - Technical support is available 24/7
  - Account and billing support is available 8AM-7PM ET Mon-Fri, 8AM-5PM ET Sat, closed Sun
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Call 800-225-5499 for help buying a phone or internet plan. This number will connect you with Verizon’s sales department. Call this line if you’re interested in purchasing a new mobile or internet plan or a new phone.^{[6]
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- Hours of operation for this number:
  - 8AM-10PM ET Mon-Sat
  - 9AM-10PM Sun
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Dial 888-262-1999 for mobile accessibility support. If you have a disability and you need accessible support for your mobile service from Verizon, this is the number to call.^{[7]
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- Hours of operation for this number:
  - 8AM-7PM EST Mon-Sat
  - 8AM-5PM EST Sun
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Call 800-974-6006 (Voice / TTY) or 508-251-5301 (ASL / Video) for accessible Fios support. These numbers provide customer support for Fios customers with disabilities.
- Hours of operation for these numbers:
  - 8:30AM-5PM EST Mon-Fri
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Use a pound or star code for quick automated help. If you’re just trying to do something simple like check your balance or data usage, you can dial one of these short codes from your Verizon phone. You can find a more complete list of pound and star codes on the Verizon Customer Support website, but these are a few of the most helpful ones:
- #BAL (#225): Check your account balance
- #DATA (#3282): Check your data usage
- #MIN (#646): Check your minutes
- #PMT (#768): Make a payment
- #UPG (#874): Check your upgrade status
- *611: Call customer service

Section 2 of 3:

Using the Online Chat

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Navigate to verizon.com/support. This is the Verizon customer support page. Here, you can find a variety of contact and support options, including chat.
- Many Verizon pages also have a Chat with us button in the bottom right corner that you can use to start a chat.
- If you have an account with Mobile Secure, you can chat directly with a live tech support agent 24/7 from the My Verizon app.^{[8]
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  Research source} Go to the Mobile or Home tab in your app, then tap your mobile number or device in the Devices section. Tap Tech Coach Support in the Troubleshoot & Support section. Tap a topic or type a question to connect to an agent.
If you have a fairly simple question, this method will probably work. Click this button, and a chat window will immediately open.
You can also select one of the suggested topics in the chat window. After typing a question or some keywords, click the button that looks like a paper airplane to send your query.
Before the chat can proceed, you’ll need to log in with your Verizon account information. Click the Sign In button in the chat window when it appears.
If the virtual assistant isn’t giving you the answers you need, you can ask to speak to a real person. Type something like “speak to a representative” or “chat with a live agent.” Follow the prompts to start chatting with a real person.

Section 3 of 3:

Trying Alternative Methods of Support

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If you don’t want to spend a bunch of time on hold or fight your way through a lot of automated menus to talk to a real person, you can request a call from an agent. Visit the Contact Us page and click the Schedule a call button. You’ll need to sign in with your Verizon account information before you can continue.
If you don’t need to talk to someone right away, you can submit an online request for help. Go to the Contact Us page and click Create support request. You’ll need to sign in before you can submit your request.
You can download the My Verizon app from your phone’s App Store (iPhone) or Google Play Store (Android). The first time you use the app, you’ll need to sign in with your Verizon account info. Tap the Support tab at the bottom of the screen to find a variety of support and contact tools, including live chat.^{[9]
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Sometimes the best option is to get help in person. Use the Stores page to find your nearest Verizon store or schedule a service or sales appointment.
You might be able to find the answers you need without contacting anyone. The Verizon website has an extensive library of support articles on a variety of subjects, from billing and account issues to tech support. Visit www.verizon.com/support and search for the issue you’re having trouble with, or browse by category.
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Use Facebook to ask Verizon a question. Visit www.facebook.com/verizon and log in with your Facebook account (if you aren’t already logged in). Click the blue Message icon near the top of the page to open a chat window. Once you do so, you will be able to send Verizon a direct message containing your question.
- You can ask Verizon almost anything, and they will do their best to solve your issue. It can be about Verizon products, account questions, or troubleshooting. However, it is best not to divulge sensitive information over social media.
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Try X (Twitter) to get a shorter response. Once you log in to your X account, tag Verizon Support (@VerizonSupport) in a tweet containing your question. This will notify the Verizon Support account team of your tweet. After a short wait, they will reply to the tweet and try to help however they can.
- As X tweets/posts are limited to 280 characters for most accounts, X would work best for questions that can be asked and answered succinctly.
- Don’t include sensitive information, like your phone number or Verizon login info, in your public posts on X.
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Send Verizon a letter. If you prefer, you can also send Verizon a physical letter. Package your letter in a well-sealed envelope with a stamp, then write the following address onto the front: Verizon Wireless Correspondence P.O. Box 291089 Columbia, SC 29229.^{[10]
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- Although a letter isn't the fastest way to get in touch with Verizon, you can still ask any questions relating to your Verizon service.
- You can also pay your bill by mail, but there are multiple addresses that serve different parts of the country. Look up the correct address for your area here.
If you’re not finding the info you need elsewhere, someone in the Verizon community might be able to help. Go to community.verizon.com and search for the topic you need help with, or click the Ask a question button at the top of the page to start a new discussion. You’ll need to sign in with your Verizon account to participate in the forum.