How to Unlock an ITEL Phone: 3 Easy Methods

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Learn how to bypass the lock screen & reset your phone

Written by Nicole Levine, MFA

Last Updated: October 1, 2025 Fact Checked

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• Factory Resetting
|
• Using a Google Account
|
• Using Extend Unlock
|
• Video
|
• Q&A
|
• Tips

|Show more |Show less

To unlock the screen of your ITEL phone, simply wake the screen (by swiping or pressing the Power button) and then enter your password, pattern, or PIN. But what if you don't know the password? If you can't unlock your ITEL phone, you can perform a factory reset without the password, and without having to connect it to a PC. If you're using an older ITEL phone (running Android 4.4 or earlier), you can unlock it using your Google account. And if the phone has Extend Unlock enabled, you can unlock it by going to a trusted location or connecting to a trusted device.

Unlock an ITEL Phone Without a Password

1. Turn off your ITEL phone.
2. Press and hold the Power and Volume Down buttons.
3. Release the buttons once you see the Android logo.
4. Press Volume Up once.
5. Use the volume buttons to navigate to wipe data/factory reset.
6. Press the Power button twice, then a third time to reboot.

Steps

Method 1

Method 1 of 3:

Performing a Factory Reset

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1. 
   1
   Press the power button and select “Power Off.” If you're unable to unlock your ITEL phone using one of the other methods, you'll have to do a factory reset. This will delete everything on the phone except for what is saved to your SD card. You'll want to power the phone all the way down so you can boot into Android Recovery Mode.

   • If you have an older Android phone (running Android 4.4 or earlier), you can unlock it without losing any data. See Signing In with your Google Account to learn how.
2. 
   2
   Hold down the Power and Volume Down buttons at the same time. After several seconds, you can let go. You'll see an Android icon appear on the screen and the words “No Command."

   • On some ITEL models, you may be brought directly to the Android System Recovery Mode menu without seeing an Android icon.
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3. 
   3
   Press the Volume Up button. A black screen will appear containing the header “Android System Recovery Mode.”
4. 
   4
   Use the volume buttons to select “wipe data/factory reset.” The Volume Up button moves the selection bar upward, and the Volume Down button moves it down.
5. 
   5
   Press the Power button to select, then again to confirm. The phone will now go through the factory reset process, which will take several seconds.
6. 
   6
   Press the Power button when you see “Reboot System Now.” When the phone restarts, follow the prompts to set it up as though it's a brand new phone.
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Method 2

Method 2 of 3:

Signing in with your Google Account (Android 4.4 and earlier)

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1. 
   1
   Attempt to unlock the phone 5 times. This method will only work if you're using Android 4.4 KitKat or earlier (it1407, it1406, it701, it503, or it501) and you lock your phone with a pattern code. If you can't unlock your phone after 5 tries, you'll see a button that says “Forgot Pattern.”
2. 
   2
   Tap Forgot Pattern. Now you'll see a Google login screen.
3. 
   3
   Sign in with your Google username and password. Make sure you are using the username and password for the Google account that's associated with this phone. An email will be sent to your Gmail account to confirm your identity.
4. 
   4
   Log in to Gmail from another device. You'll have to use another device with internet access to unlock the phone.
5. 
   5
   Click the link in the message from Google. The email contains a link that you must click to confirm that you are who you say you are.

   • If you don't remember your Google password, visit www.google.com/accounts/recovery in a web browser.
6. 
   6
   Open your ITEL phone's settings. Now that you're back into your phone, you can set a new unlock pattern. You'll find the Settings app in your app drawer.
7. 
   7
   Select Lock Screen or Lock Screen & Password. This option appears under the “Personalization” section of the Settings menu. This will bring you to the “Lock Screen” menu.
8. 
   8
   Select Screen security. This is the first option under the “General” heading.
9. 
   9
   Tap Set screen lock. Now you'll see a menu containing the different methods of locking your screen.
10. 
    10
    Select Pattern. Now you'll see a list of different pattern sizes (e.g., 3x3, 4x4, 5x5). The option you select determines the number of dots on which you'll draw your pattern.

    • For example, if you pick 4x4, the unlock screen will show 4 columns of dots and 4 rows of dots.
11. 
    11
    Tap a size and draw your pattern. When the dots appear, drag your finger across the dots in your desired pattern. If you make a mistake, tap “Retry.”
12. 
    12
    Tap Continue and confirm your pattern. Now you'll have to redraw the pattern, just to make sure it matches.
13. 
    13
    Tap Confirm to set the pattern. As long as the two patterns match, you'll return to the Screen Security menu. The next time you unlock your phone, use the pattern you just created.
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Method 3

Method 3 of 3:

Using Extend Unlock

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1. 
   1
   Go to a trusted location to unlock the phone automatically. If your ITEL phone is running Android 10 or later and has Extend Unlock enabled, it may unlock automatically in certain locations, such as the owner's home, work, or school. It may also unlock when a trusted Bluetooth device (like a headset or speaker) connects to it.

   • If Extend Unlock is on and your ITEL phone is in a trusted location, the screen will unlock without you needing to enter a PIN or password.
   • Once your ITEL phone is unlocked with this method, you can create a new PIN or password, or even reset the phone.

Community Q&A

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• Question

  How can I unlock my phone if I have forgotten my password?

  

  Community Answer

  If you've forgotten your password, you will have to do a factory reset. Check out Method 2 in this article.

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Tips

• All ITEL phones are SIM-unlocked. If you want to use your phone in another country, simply insert a SIM card from a compatible provider.
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