How to Return Your SHEIN Order: Return Policy Explained

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Budget expert Karrie Thatcher outlines how to return an item on SHEIN, plus which items are nonrefundable & overpriced

Co-authored by Karrie Thatcher and Marcus Pruitt, BS

Last Updated: February 16, 2026 Fact Checked

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• Returning Your Order
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• Return Policy
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• Will you get a refund?
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• Which items are overpriced?
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• More SHEIN Resources
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• Video
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• Tips

|Show more |Show less

Returning an item to SHEIN once felt like it was impossible, but with their refined refund methods and return policy, it’s as easy as clicking a few buttons! If you'd like to return something from SHEIN and you're still within your 30-day return window, check out their return policy, then follow these steps to get your items safely back to SHEIN and receive a full refund. A budget expert also partnered with wikiHow to explain best-return practices and identify which items are nonreturnable and overpriced on SHEIN.

How do you return a SHEIN order?

Budget expert Karrie Thatcher recommends the following steps to return your SHEIN order:

1. Log in to your account and hit “My Orders.”
2. Select the item you want to return.
3. Choose a return reason.
4. Print the return label.
5. Package the item securely and ship it back.

Steps

Section 1 of 5:

How to Return a SHEIN Order

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1. 
   1
   Log into your SHEIN account and navigate to “My Orders.” Use the email and password you entered when making your purchase to log into your account. Then, hover over the profile icon in the upper right-hand corner and navigate to “My Orders” and click on it.

   • If you forgot your password, you can click on “Forgot your Password?” and follow the steps.
   • You can also log in to SHEIN with your Google, Facebook, or Apple ID.
   • On mobile, “My Orders” will be located in the bottom right-hand corner.

   Meet the wikiHow Expert

   Karrie Thatcher is a budget and affordable living expert based in Dallas-Fort Worth, Texas. She is also the founder of Goglitchdeals, helping countless families build stability and financial security, with a following of over 135,000.
2. 
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   Locate the order you’d like to return, click “Order Details,” then “Return Item.” On the “My Orders” page, locate the specific item you’d like to return, advises Thatcher. Then, click “Order Details” to open all of the specifics for that order, like delivery and shipping information. From there, navigate to the “Return Item” button at the bottom of the page to start the process.
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3. 
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   Select your “Reason For Return,” then click “Next Step.” Once you select the item you want to return, you’ll need to indicate the reason for your return, according to Thatcher. You can select one of the options listed below. After you’ve selected your reason for return, click the “Next Step” button to move on to the next page.

   • The reasons for return options include:
     • Too small or too big
     • Lack of accessories
     • Poor or faulty fabric quality
     • Style doesn’t suit you or you don’t like it
     • Arrived too late
     • Poor packaging
   • Note: Once you click “Next Step,” a text box will pop up saying, “Please be sure ALL items you wish to return have been added to the 'return list' to avoid additional fees.”
4. 
   4
   Upload pictures of your item(s). Uploading pictures is required for some of the options that you indicate in the “Reason For Return” menu. When you select your reason for returning the item, you will see “Photos are requested when applying for return” written in red if required. If you do not see it, then uploading pictures is optional.
5. 
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   Click on “Return Method.” Select your preferred return method. Depending on where you’re located, the return options may vary. In the U.S., your options are Happy Returns and USPS store drop-offs, or self-return. If you select “USPS,” you can return with a QR Code or a USPS return label. Happy Returns gives you the option of a QR Code, while self-return depends on your logistics provider (FedEx, UPS, DHL, etc.).

   • For Happy Returns and USPS store drop-offs with QR Codes, return shipping is free as long as it occurs within the Voluntary Return Window (30 days from the delivery date).
   • For the second and following refunds in the same order using a USPS return label, a $7.99 shipping fee will apply.
6. 
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   Select your preferred refund method. Your refund method options are “SHEIN wallet” or “Original Payment Account.” SHEIN Wallet takes about 24 hours to make your refund. That money can only be used for your next purchases and will not be refunded to the original payment method. Selecting “Original Payment Account” will refund the money to your bank account within 1-10 days.
7. 
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   Click “Submit.” Once you click the submit button, you will get your return label or QR code, depending on the return method you selected. You will also get a confirmation of your return to your email address.

   • To locate and download your QR code/return label, head to “My Orders,” click “Returns,” click “Return & Refund Record,” then head to “Details.” Select the label and click “Save the Label.”
8. 
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   Send your package back to SHEIN. Print the label or QR code once you’ve saved it. Then, package the item securely and ship it back using the provided label, says Thatcher. You can use a poly mailer or cardboard box and attach the label or QR code to the longest side of your package. Take it to the nearest store or return box, depending on the return method you’ve selected.
9. 
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   Expect a refund in 1-10 days after your item passes the quality check. After you return your shipment, which typically takes 5-7 days, SHEIN has to quality check it to make sure it meets return requirements, which takes another 5-7 days. If it passes the quality check, you will receive a refund. Thatcher notes that refunds are typically issued once the return is received and processed. However, your financial institution can take 1-10 days to process it on their end.

   • If SHEIN determines that the item isn’t eligible for a return or refund, they will reject the return and refuse to issue a credit or refund.
   • In some cases, SHEIN may offer a refund on a rejected-return item instead of sending it back to you, but that depends on order-specific circumstances.
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Section 2 of 5:

What is SHEIN’s return policy?

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1. 
   1
   Most items in good condition can be returned within 30 days of delivery. As long as the items are in good condition and not damaged or thoroughly used, you should be able to return them. Different items have different return requirements, though, and some cannot be returned. For example:

   • Clothes: Must be new, unworn, unwashed, undamaged, and unaltered with the original tags and hygiene sticker.
   • Shoes, bags, and luggage: Must be new, unworn, and undamaged with the original boxes and accessories.
   • Furniture: Must be new, unused, undamaged, and in the original packaging with all parts, accessories, and manuals.
   • Electronics: Must be new, unused, inactivated, and in the original packaging.
     • If the items arrived damaged and/or malfunctioned, contact SHEIN support immediately.
   • Human hair wigs: Must be new, unworn, unwashed, unaltered, and undamaged with the original tags attached.
   • Other Items: Must be in the original packaging, unused, unaltered, and unwashed, with all tags remaining.
2. 
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   Certain items, like underwear, jewelry, and free gifts, cannot be returned. According to Thatcher, items such as bodysuits, lingerie, underwear, jewelry, beauty products, and final-sale items are typically non-refundable due to hygiene or clearance reasons. Worn, washed, or damaged items without their original packaging are also ineligible, she says. Typically, it will be noted that these items are non-returnable before you order them.

   • Once you’ve ordered a custom order, you cannot cancel it.
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Section 3 of 5:

Does SHEIN actually give refunds?

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1. 
   Yes, you’ll get refunded if your items pass the return requirements. SHEIN submits refunds if the items you’ve returned are eligible and fit the return requirements. For clothes, shoes, bags, and luggage, for example, the items must be unworn, unwashed, undamaged, and with their original tags, so if you’ve tried to return an item and it didn’t fulfill all requirements, SHEIN may be withholding your refund for that reason.

   • Contact SHEIN’s Customer Service department for clarification on your refund if you’re confused about why they haven’t approved or issued it.
   • If your item arrives damaged or faulty, immediately contact Customer Service within 90 days of delivery with the details. After investigating, they’ll issue a refund if applicable.

Section 4 of 5:

Which SHEIN items are overpriced?

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1. Some food, fashion, cleaning supplies, and household gadgets are overpriced. According to Thatcher, convenience foods, pre-cut produce, trendy fast-fashion pieces, name-brand cleaning supplies, and single-use household gadgets tend to carry the highest markups relative to store brands or reusable alternatives. To weigh the cost and decide, she recommends considering how much time you’re saving vs. how much you can save with cheaper or less convenient comparisons.
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Section 5 of 5:

More SHEIN Resources

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1. Check out wikiHow’s articles on SHEIN for more shopping tips and tricks. Whether you’re confused about the shopping experience or looking for ways to get free shipping from SHEIN, we’ve got plenty of guides to help you out. Check out these wikiHow resources to make shopping on SHEIN easier:

   • How to Get Order Support, Account Help, and More From SHEIN
   • How to Get Free Shipping & Discount Codes on SHEIN
   • How to Track Your SHEIN Order
   • How to Cancel a SHEIN Order
   • How to Become a SHEIN Ambassador

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Tips

• Thatcher says to check the reviews before buying something on SHEIN. If there aren’t any reviews, be wary, as the product can be a hit or miss.
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