How Do I Contact Credit Karma? The Best Ways to Reach Customer Support

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Get your issues resolved with this quick & easy guide

Co-authored by Devin McSween Reviewed by Stan Kats

Last Updated: October 24, 2025 Fact Checked

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• Chatting Online
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• Submitting a Support Request
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• Contacting By Phone
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• Contacting By Email
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• Using the Help Center
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• Contacting Social Media
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• Q&A

|Show more |Show less

Credit Karma is a popular personal finance company that helps you manage your credit and finances. If you’re having trouble using the platform or need to contact Credit Karma with a concern, there are plenty of easy ways to get in touch with the company’s support team. For instance, you can chat with a live customer service agent, submit an online request to get help via email, or check out the Help Center. Keep reading to get the support you need!

Contacting Credit Karma for Help

Chat with a live agent by going to the Help Center and clicking the green chat icon in the bottom corner. Or, complete a request form to receive help via email. Credit Karma does not have a customer service phone line for regular users. Only Money Members have access to a support line (which is in their account).

Steps

Section 1 of 6:

Chatting with Credit Karma Support

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1. 
   1
   Go to the Credit Karma Help Center and click the green chat bubble. While Credit Karma doesn’t have a customer service phone number, they do have a 24/7 chat feature that you can use to get help quickly. Simply go to Credit Karma's Help Center, look for the green chat bubble in the bottom right corner, and click it.
2. 
   2
   Enter your name, email, phone number, and birth date. Before you can start chatting with a customer service agent, simply fill out the form in the chat box. This includes your first and last name, the email address you use for your account, your phone number, and your date of birth. Then, click “Start Chat.”
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3. 
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   Select the issue you’re having, or type your question in the chat box. Credit Karma’s chatbot will greet you in the chat and provide you with a few options you may be having trouble with. Select one of the options, or type out the problem you’re having.
4. 
   4
   Ask for a live agent if you still need help. If the chatbot can’t provide the support you need, simply type something like “I need to speak to a live agent” into the chat box. The bot will then transfer you to a live customer service representative who will offer you their help.
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Section 2 of 6:

Submitting an Online Support Request

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1. 
   1
   Visit the request page on Credit Karma's website. Filling out a request form sends an email to Credit Karma’s customer service team, who will then email you a response back. To get started, simply go to the request form on Credit Karma’s website.

   • Alternatively, search for "Credit Karma Submit a Request" using your search engine and click the first result.
2. 
   2
   Choose a topic from the drop-down menu. Click the drop-down menu under “Choose a topic” and then select the option that best describes what you’re having issues with. The options are:

   • Creating/managing my account
   • Credit Health
   • Credit Karma Money Save
   • Credit Karma Money Spend
   • Financial Products
   • Karma Guarantee
   • Login help
   • Mint User
   • Need help with Credit Karma App
   • Net Worth
   • Other
   • Other Credit Karma feature or product
   • Security and Privacy
3. 
   3
   Select an issue from the drop-down menu. Based on the topic you selected, a few options will populate under the “Select what your issue is about” drop-down menu. Simply choose the option that best describes the problem you’re having.

   • Depending on the issue that you chose, you may be prompted to fill out another drop-down menu and provide more information about your problem.
4. 
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   Continue to the second page to enter your personal information. Click “Continue to Step 2” to move on to the second part of the request form. Then, fill out the requested personal information, which includes:

   • Where you are experiencing the issue (app or desktop).
   • Your first and last name.
   • The email you used to register your Credit Karma account.
   • If you can access your registered email.
   • Your date of birth.
   • Your state.
5. 
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   Write a subject and description of your issue in the provided fields. Provide Credit Karma with a few more details about your issue using the last boxes on the page. Enter a clear subject, like “Changing my email address.” Then, type plenty of details about your question or problem so Credit Karma can help you resolve your issue as quickly as possible.

   • Be as concise as you can while still providing all the relevant information. The less writing the staff member has to read, the faster they can help you with your query.
6. 
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   Click “Submit” at the bottom of the page when you’re finished. Take a quick look over the page to make sure you've entered all the correct information. When you're finished, click "Submit Case.” The Credit Karma Support team will receive your request and email you back soon with help.
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Section 3 of 6:

Calling Credit Karma Support

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1. 
   1
   Money Members: Log in to your account and go to the Support Center. Credit Karma only provides a support phone number for Credit Karma Money Members. If you have a Credit Karma Money account, access the support phone number by logging in to your account.

   • Go to Credit Karma’s login page and enter your account information.
   • Click the “Money” tab.
   • Select “More actions.”
   • Click “Get help.”
   • Select “General support.”
   • Note: Credit Karma does not have a support phone number for regular Credit Karma users. If you need help, chat with a customer service agent or fill out an online request.
2. 
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   Visa debit card holders: Call the number on the back of your card. If you have a Credit Karma Visa debit card and need help, simply turn over your card and find the phone number for contacting support on the back.

   • Alternatively, scan the QR code on the back of your card to contact Credit Karma support.
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Section 4 of 6:

Emailing Credit Karma Support

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1. 
   1
   Credit Karma doesn’t have a public support email, but other addresses may help. Credit Karma does not currently have a public email address that you can use to contact them to get support. If you have a question or concern about your account, it’s best to reach out to Credit Karma via chat or by filling out their online request form. However, if you have a question about their privacy practices or working for them, Credit Karma does provide emails that may be helpful. For instance:

   • Email security@creditkarma.com if you have questions about Credit Karma’s security practices or your data.
   • Email CCPArequests@creditkarma.com if you have concerns or questions about Credit Karma’s privacy statement.
   • Email info@creditkarma.com if you’re interested in working with Credit Karma.
   • Note: Some sites list support@creditkarma.com as Credit Karma’s email address for support. Just know that this email is not listed on Credit Karma’s website, so there’s no guarantee that you’ll get help if you email it.
2. 
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   Describe your issue in the subject line and body of the email. Add a short subject line that describes your question or concern. For instance, if you’re emailing security@creditkarma.com about your data, your subject might be “Question About My Data.” Then, in the body of the email, concisely describe the entirety of your problem. For instance, if you’re worried about what happens to your data after you delete your account, you might ask Credit Karma to explain their data holding policy.

   • Add a polite signature to the end of your email. For instance, type something like, "Thank you for your time and patience in helping me. Kind regards, [Your name]."
   • Follow a formal email format when you write to a business, says etiquette coach Tami Claytor.
   • Claytor advises that you start your email with a salutation and close it with warm regards or best regards.
   • Claytor says to make sure your spelling and grammar are correct, too.
3. 
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   Wait for a response from Credit Karma. It may take Credit Karma a few days to respond to your email. Depending on the question or concern that you asked them about, they may need some additional information from you, so keep an eye out for their response.

   • If it’s been a week or so and you still haven’t heard back from Credit Karma, send a follow-up email to help ensure your email is seen.
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Section 5 of 6:

Using the Credit Karma Help Center

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1. 
   Visit the Credit Karma Help Center and search for your question. Credit Karma has a dedicated Help Center with answers to lots of commonly asked questions, including how to manage your account and monitor your credit health. The issue that you’re dealing with may have a solution, so browse the Help Center to get help without having to wait for customer support.

   • Either type your question in the search box, or click one of the topics below the search bar to explore common questions and answers.

Section 6 of 6:

Messaging Credit Karma on Social Media

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1. 
   Send a DM to Credit Karma on Facebook, Twitter/X, or Instagram. While Credit Karma doesn’t advertise their social media pages as ways to get support, they might still help you if you send them a message. Simply go to Credit Karma’s official account on your preferred social media platform and send them a private message about your issue.
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Community Q&A

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• Question

  I only get two scores. Why? I thought that I should get three.

  

  R2_d2000

  Top Answerer

  Credit Karma only gets scores from Equifax and Trans Union. Experian does not do business with Credit Karma.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

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  Not Helpful 1 Helpful 4
• Question

  I have an account open that I did not open. What should I do?

  

  R2_d2000

  Top Answerer

  You are a victim of identity theft. You should dispute the account, and then freeze your credit.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

  Yes No

  Not Helpful 10 Helpful 8

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