Q&A for How to Write a Complaint Letter to a Company

Stick to the facts. Tell them what happened, and back up your opinions with facts. Be assertive, but not angry.

Taking the letter in is better because it shows how much you care about the issue.

You will want to contact your human resources division if your company has one. If not, I would suggest contacting either the direct supervisor of your manager, including the owner if that is the case. Don't threaten legal action, but make it clear that you feel you are being harassed and it needs to stop.

Any good company should take goods lost in transit into consideration. You may want to check them out on the Better Business Bureau to see if this happens often with this particular company. Write a letter stating what items you sent, when you sent them back, and include any receipts or tracking numbers that you have.

Give it a try, but the model number should be on the bottom of each item. If they are not on the items, perhaps the picture will help the clerk find it.

Your contact information can go in the body of the letter by stating, "You can reach me at..." or after the sign off, below your typed name.

You can contact HR if your company has a human resources division, or contact your manager's supervisor if you don't.