Q&A for How to Reset a HTC Smartphone when Locked Out

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  • Question
    How can I access the wifi or mobile data once the phone is locked?
    Community Answer
    Community Answer
    You can't. Once your phone is locked, it is "disabled." This means that you can't do anything on it.
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    Not Helpful 62 Helpful 78
  • Question
    How can I remove the lock screen pattern?
    Community Answer
    Community Answer
    Open Settings. You can find Settings in the app drawer or by tapping the cog icon in the upper-right corner of the notification shade. Select Security. Tap Screen Lock. Select None. If you have an existing secure unlock (pattern, PIN, password or fingerprint scan) you’ll be prompted to enter it before you can disable the lock screen. You have now removed your lock screen completely; when you power on your phone in the future, you will be immediately taken to whatever screen was active when you last used the device.
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    Not Helpful 34 Helpful 30
  • Question
    What do I do if my phone is frozen?
    Community Answer
    Community Answer
    Hold the power button for a few seconds, it should shut down. Then, press the power button again to turn it back on.
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    Not Helpful 13 Helpful 8
  • Question
    How do you use the old password if you forgot it?
    Community Answer
    Community Answer
    Once you've factory reset or logged in your Google account, set up a new password, then change it back to the old one.
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    Not Helpful 46 Helpful 24
  • Question
    How do I factory reset my phone?
    Community Answer
    Community Answer
    It depends on what type of OS you are using. On an Android phone, follow these steps: Go to the main menu, then settings, then "back up and reset." Choose "Factory data reset."
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    Not Helpful 14 Helpful 10
  • Question
    How do I remove the back of my HTC phone?
    Community Answer
    Community Answer
    Locate the seam on the side of the phone in between the front and back, then using nail or another small object pry along the seam until the back pops off.
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    Not Helpful 11 Helpful 1
  • Question
    My HTC doesn't have a factory reset option. What should I do?
    Community Answer
    Community Answer
    All HTC phones have this. Turn it off, then hold volume down, then hold the power button while still holding the volume down.
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    Not Helpful 4 Helpful 0
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