Q&A for How to Download Shows from Netflix

This occurs if you try to record Netflix from Internet Explorer or Microsoft Edge, or if you try to capture the browser window instead of capturing your entire screen. You'll want to use Chrome or Firefox, set the video to full-screen, and use the Display Capture source in Open Broadcast Software.

You might be out of storage. If that is the case, I recommend deleting photos or videos (because that is usually what takes up the most storage). Be sure to delete the photos and videos from your "recently deleted" folder as well.

No, the Netflix app has a "watch offline" feature.

If you mean that the episodes you've downloaded to your hard drive can't play, then you might want to make sure you know which file type you are using and on which media player you are playing it. Also, if the files have been downloaded in one directory and then suddenly moved or deleted they might be grayed out, but if you find the specific files you can still play them (unless they were deleted).

You might want to raise the volume to about 40-50 to have a video with normal sound, or activate your speaker. If the problem persists, you can submit your issue to the official site.

Try using old Firefox with Silverlight to record the screen. That way you can override the black screen with audio problem.