How to Cancel a New York Times Subscription Online

Download Article

Easy steps to cancel your NYT subscription online or by phone

Co-authored by Bailey Cho

Last Updated: January 26, 2026 Fact Checked

Download Article

• Cancelling Online
|
• By Phone
|
• Live Chat
|
• App Store
|
• Video

|Show more |Show less

The most reliable way to cancel your New York Times subscription, whether it's digital or print, is by phone or online through the newspaper’s Account Overview or Live Chat. Once you're speaking to a representative, provide your personal details and clearly state that you want to cancel the subscription and pay any outstanding balance on your account. Sounds easy enough? We’ll walk you through how to cancel your NYT subscription through your online account, by phone, and via live chat!

Best Ways to Cancel Your NYT Subscription

• Online: Log in to your New York Times account on the homepage, select “Subscription Overview,” navigate to “Manage Subscription,” and then hit “Cancel Your Subscription.”
• By Phone: Call 1-866-273-3612 to talk to a customer service representative if you live in the U.S. Check out this list of international phone numbers if you’re outside the U.S.
• By Live Chat: Hit the “Contact Customer Care” button at the bottom of the Cancel Your Subscription website, and input your information to speak with a customer service agent.

Steps

Section 1 of 4:

Cancelling Online Through Your NYT Account

Download Article

1. 
   1
   Sign in to your account on The New York Times’ homepage. Click the blue “Log in” button on the top right-hand corner of the screen. Enter your email address and password, then click the blue "Log In" button below the password field.

   • If you forget your password, click the “Forgot your password?” button and follow the on-screen instructions to reset it.
2. 
   2
   Select “Subscription Overview” to cancel your subscription. Once you log in, you can hit “Subscription Overview” in the section under your account information. Then, navigate to the “Manage Subscription” section and select “Cancel Your Subscription.” Follow the on-screen instructions until you see a confirmation button that your subscription has been cancelled.

   • You’ll likely be flooded with offers to keep your subscription during the cancellation process. Keep clicking forward to cancel your subscription.
   • If your subscription is billed through The Athletic, you can cancel your subscription in your account settings for The Athletic. Just hit “Cancel Subscription” and follow the instructions on screen.
Advertisement

Section 2 of 4:

Cancelling by Phone

Download Article

1. 
   1
   Call 1-866-273-3612 if you live in the United States. This 800 number is free to call from anywhere in the United States. The hours of operation are Monday through Friday, 7 AM to 6 PM EST, and Saturdays and Sundays, 7 AM to 3 PM EST.

   • If you live outside the United States and need to cancel a subscription, contact the newspaper using a regional phone number. You can find the full list of international phone numbers and hours of operation at .
2. 
   2
   Follow the commands to connect with a customer service agent. After dialing the 800 number, follow the prompts and select the option that applies to you. You will need to confirm your identity with the agent by providing personal details, such as your full name, home address, phone number, and billing zip code.

   • Keep in mind that any outstanding balance must be paid at the time of cancellation. If you’re unsure, ask the agent if you owe anything. You can pay it with your credit or debit card over the phone.
3. 
   3
   Request a subscription cancellation and confirm when it will take effect. Clearly state to the agent that you want to cancel your home delivery service or digital subscription. They will likely ask you why you want to cancel, but you do not have to provide a reason. Once you confirm the cancellation, ask when it will become effective. In most cases, cancellations take effect in the following billing cycle.

   • Let the operator know you want proof of your cancellation emailed to you, and provide your email address. That way, if any billing or delivery issues come up, you will have proof that you've cancelled and are not responsible for any further charges.
Advertisement

Section 3 of 4:

Cancelling via Live Chat

Download Article

1. 
   1
   Hit “Contact Customer Care” at the bottom of the Cancel My Subscription webpage. Once you tap the button at the bottom of the webpage, a separate chat box will open. Input your full name, email address, and billing postal code for the fastest help.

   • Make sure you're attempting to communicate during their hours of operation: 7 AM to 6 PM EST, Monday through Friday, and 7 AM to 3 PM on weekends and holidays.
2. 
   2
   Chat with the representative to cancel your subscription. Tell the representative that you want to cancel your subscription. Once you do, they’ll probably ask you why you want to cancel. Tell them why and be firm, since they will likely use sales tactics to try to convince you not to cancel.
3. 
   3
   Ask the representative when the cancellation becomes effective. Cancellations usually take effect in the next billing cycle. If you've already paid for the current billing cycle, you cannot get a refund. However, your access and privileges will remain in place until the end of the current billing cycle. Ask the rep to confirm this.

   • Ask for proof of cancellation emailed for your records. If any account issues come up in the future, you will have proof that you've already cancelled and are not responsible for any other charges.
   • If you don't receive the confirmation email within a day or so, start a new chat or call 1-866-273-3612 to speak with a customer service representative.
Advertisement

Section 4 of 4:

Cancelling Auto Renewal on the App Store

Download Article

1. 
   Navigate to Settings to cancel automatic renewal on the App Store. Tap your Apple ID profile name or image at the top of the Settings screen. Click “Subscriptions” from the menu, then select The New York Times app on the “Active” list. Scroll to the bottom of the screen and click the red “Cancel Subscription” button. Follow the on-screen prompts to confirm your cancellation, then feel free to uninstall or delete the app. You can double-check your cancellation by logging in to your account in the app or online and navigating to your account information.

   • If you use a third-party app outside the App Store, you'll need to follow a similar process on that platform.
   • If your subscription was through The New York Times directly, auto-renewal won't be an issue, since your account is deactivated when you cancel online or by phone.

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

Video

Tips

Submit a Tip

All tip submissions are carefully reviewed before being published

Name

Please provide your name and last initial

Submit

Thanks for submitting a tip for review!