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This wikiHow will teach you how to cancel your Google One subscription using a web browser and the mobile app. If you cancel your account but have more than 15GB of storage used, you will not lose those files, but lose access to that service. For instance, if you have 17GB of files in Google Drive, you will lose the ability to sync, upload, create new files, or edit existing ones; or if you use Gmail, you will not be able to send or receive emails. When you cancel your membership or subscription, you'll be able to use the perks of your subscription (like hotel discounts) until the next billing period; you will not be refunded for the remaining time for the subscription period.
Quick Guide
- Open Google One on your Android device.
- Select "Settings."
- Select "Cancel membership."
- Confirm your cancellation.
Steps
Using Android
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Open Google One. The app icon looks like a multicolored "1" that you'll find on one of your Home screens, in the app drawer, or by searching. -
Tap the Settings tab. You'll see this at the top of your screen with Home, Storage, and Support.Advertisement -
Tap Cancel membership. Tap Cancel membership again to confirm the action.[1]
Using iPhone or iPad
-
Open Google One. The app icon looks like a multicolored "1" that you'll find on one of your Home screens. -
Tap ☰. This three-line menu icon is in the top left corner of your screen. -
Tap Membership plan. It's usually near the top of the menu. -
Tap Manage plan. You'll find this near the bottom of the menu or next to your plan details. -
Tap Cancel membership. This is at the bottom of the menu. -
Tap Cancel your Google One membership. This option will allow you to use Apple services to cancel your membership by yourself. If you need assistance, tap Phone, Chat, or Email. -
Follow the on-screen instructions to cancel your account. If you're using Apple services to cancel your Google One membership, you'll need to enter your Apple ID and password to continue and an email will be sent to your account confirming that your subscription has been cancelled.[2]
Using a Web Browser
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Go to https://families.google.com/ and sign in (if prompted). You can use a mobile or desktop web browser to cancel your membership. -
Click or tap Settings. It's in the menu on the left side of the window and is next to an icon of a gear. -
Click or tap Cancel Membership. It's at the bottom of the page and an email will be sent to your account confirming that your subscription has cancelled.
Expert Q&A
Tips
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Starting June 1, 2021, if your Google account remains inactive or remains over your storage space for 2 years or longer, your content within the affected products (like photos and videos in Google Photos or files in Google Drive) may be deleted.[3]Thanks
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If you have over 15GB of storage used in Gmail, you will not be able to send or receive emails.Thanks
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If you have over 15 GB of storage used in Google Drive, you will not be able to sync, upload, or create new files, nor will anyone be able to copy or edit your shared files.Thanks
References
About This Article
1. Open Google One.
2. Tap the Settings tab.
3. Tap Cancel membership.
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